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Our smart conversation routing ensures that customers get the priority support they deserve.
Automatic routing of conversations to agents with the least amount of open conversations.
Don't leave customers waiting because of overloaded team members. When they reach their capacity, new conversations will be unassigned.
This handy automation unassigns conversations when customers have waited for longer than a set amount of time and re-routes them to available agents.
With the MexLucky Widget, you can give customers different options in how to reach your team or instantly browse your Knowledge Base right from your website or app.
Users choice
Let users decide if they want to search your Knowledge Base, start a chat, or send an email.
Live Chat
Offer immediate access to start a conversation with your team.
Contact form
Ask customers to submit a contact form with more details regarding their request.
Knowledge Base
Present your Knowledge Base as a first stop for customer questions.
Fast reply times are everything in chat. That’s why we’ve optimized the agent interface for fast replies, and have tools to ensure agents are notified of new incoming messages.
"I love using MexLucky’s Live Chat for quick fixes. It allows us to offload more complex technical stuff to email or phone."
All the info you need on your customers’ browsing and conversation history right at your fingertips to provide fast, fantastic support.
"MexLucky’s chat feature is awesome. This is going to give Intercom a run for its money."
We’ve made it easy to customize your Live Chat to work the way you need it.
Customers can download the full chat transcript history right from the chat widget.
Allow your agents or customers to quickly and easily share any files right from the chat widget.
Let your agents and customers leave emoji reactions right on any sent message.
With the rich text editor, let customers & agents send relevant emoji’s in the conversation.
Remove all MexLucky branding from the widget and Live Chat.
Provide access to all or part of the team for each of your chat widgets.