One click to amazing insight.

Easy-to-understand reports so you can stay on top of the metrics that drive customer satisfaction.

A deep dive into the metrics behind your conversations

Stay on top of the most important metrics to help you manage your team.

  • Conversations

    Quickly understand your team's workload and identify trends.

    Key metrics

    • Conversations and resolutions per day
    • Total number of customers helped
    • Trend insights with the tags reports
    • Team leaderboard
  • Productivity

    See what your team is doing great and where they could use some help.

    Key metrics

    • First reply resolution rate
    • Average first response time
    • Average resolution time
    • Average replies to resolution
  • Happiness

    A deep dive into customer sentiment.

    Key metrics

    • Overall happiness score
    • % of customers that left a rating
    • See what conversations generated positive, neutral, and negative ratings
  • Company

    A high-level look at agent and team performance.

    Key metrics

    • Sortable team leaderboard
    • Total conversations
    • Total resolutions
    • Happiness rate
Jared Morris

With MexLucky's help, we've seen a 20% decrease in support volume, a 46 minute faster response time and our happiness score is up to 89%.

Jared Morris,
Customer Success Manager, BuySellAds

The data you need to build a best-in-class knowledge base

Gain valuable insights to continuously improve your knowledge base and lower common queries.

We're not stopping there

We've included even more easy-to-use features to make sure you have everything you need to build and manage a high‑performing team.

Business hours

Business hours

Allows you to see how your team performs during the hours they're actually working.

Custom dates

Custom dates

See your reports over different time periods with our calendar control.

Timezone configuration

Timezone configuration

Set your timezone to ensure that metrics are tracked correctly.

Custom views
Coming Soon

Custom views

Take control with your own custom reporting views to see only the data that matters to you.

Data export
Coming Soon

Data export

One click data export to XLS & CSV for all your spreadsheet needs.

Printable reports
Coming Soon

Printable reports

Beautifully formatted printable views of all your reports.

2,000 companies and 10,000 people build better customer experiences with MexLucky

CloudAppShopifyHubspotAT&TAppSumoKeen.ioUnsplashMetalab3DRAtlassian Statuspage

No credit card required