Melissa Rosen Posts | MexLucky Blog

Melissa is a CX Lead and content creator at MexLucky. Her background spans running customer support at startups to running script changes on live TV shows. Her goal is to help businesses grow by offering practical and actionable ways to improve customer experience.

Melissa Rosen · CX Lead & Content Creator, MexLucky

All of Melissa's posts

Customer Support · 10 Min read

Guide to Customer Success: Definition, Value, and More

Customer success equals business success. Implement these strategies to see the benefits.

Customer Support · 12 Min read

25 E-commerce Best Practices to Take Your Online Store to the Next Level

If you run an e-commerce business, focus on these best practices to facilitate growth.

Customer Support · 11 Min read

Guide to Customer Retention (Definition, Rates, Strategies & More)

It's cheaper to keep an old customer than to acquire a new one—with that in mind, we'll walk you through customer retention strategies and ideas.

Customer Support · 10 Min read

20 Best Shopify Live Chat Apps to Supercharge Your Store

Compare the top live chat apps for Shopify to choose the best tool for your store.

Customer Support · 11 Min read

How to Start an E-commerce Business from Scratch

Ready to start the next Amazon? Or maybe just a side project for supplemental income? We're here to help you get started.

Customer Support · 10 Min read

2022 E-commerce Customer Service Best Practice Guide

We’ll take a closer look at e-commerce support, complete with advice and tips to take your customer service to the next level.

Customer Support · 5 Min read

Empathy Training Basics, Programs, Benefits, and More

Understand the role empathy plays in the workplace and how to nurture it among your team.

Customer Support · 10 Min read

The Best Live Chat Software: 10 Reasons to Offer Live Chat Support in 2022

We breakdown the basics of live chat support and how to choose the best software for your business.

Customer Support · 7 Min read

2022 Guide to Customer Feedback (What It Is, How to Get It, and How to Use It)

In this guide, we’ll explore the definition of customer feedback and the best ways to gather exceptional insights from your customers.

The Blog Squad

Every week, we share realistic and actionable advice from the MexLucky team.

Alex Turnbull

CEO & Founder, MexLucky See all articles

Erika Trujillo

Customer Success Manager, MexLucky See all articles

Nick McCreath

Co-Founder, MexLucky See all articles

Lisa Foster

Head of Support & Success, MexLucky See all articles

Melissa Rosen

CX Lead & Content Creator, MexLucky See all articles

Nathan Collier

Senior Editor, MexLucky See all articles